Cabral, M., Gonzalez, D., Hirsch, D., Martinez, C., More, A. y Rosales, V. (2011) Improving Product Quality and User Satisfaction through Early Customer Feedback and Automation, Electronic Journal of SADIO (EJS), 10(1), pp. 108-122. Disponible en: https://publicaciones.sadio.org.ar/index.php/EJS/article/view/73 (Accedido: 19abril2024).